Privacy & Cookie Policy 

THE CRAFT HOUSE values the privacy and security of the information you share with us. This Privacy Statement applies to information collected through THE CRAFT HOUSE (the “website”). This Statement describes how THE CRAFT HOUSE collects, uses, shares, protects, or otherwise processes your personal information.

By using this website, you agree to the terms of this Privacy Statement.

Collection and Use of Information

THE CRAFT HOUSE collects personal information to set up and manage accounts for our social commerce services. You may need to provide THE CRAFT HOUSE with personal information such as:

• name,
• email address.

THE CRAFT HOUSE uses such information for:

• website registration;
• enabling sales and other transactions;
• processing payments and settlement;
• measuring, improving, and customising our services; and
• fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, or back office functions.
• THE CRAFT HOUSE does not hold or store credit/debit card details.

Third-party websites. 

Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites.  Please read the privacy policy of any website you visit.

Cookies and logs

THE CRAFT HOUSE collects information related to your use of our website using cookies and log information.

Cookies are small files containing strings of text stored on your computer. THE CRAFT HOUSE uses cookies to authenticate you as a user when you log in, track your session, deliver content specific to your preferences and interests, and provide other functions.

Log information may include web requests, Internet Protocol address, operating system, browser type, browser language, date and time of your request, and cookies that may uniquely identify your browser. THE CRAFT HOUSE uses this information to enhance the functionality of the website and to make your access more convenient, secure, and efficient.

THE CRAFT HOUSE also uses information gathered from logs and cookies to monitor website performance; improve website design, functionality, and security; and assemble web analytics and activity trends. THE CRAFT HOUSE retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

Google Analytics

THE CRAFT HOUSE uses Google Analytics, a web analytics service. Google Analytics uses cookies and other means to help THE CRAFT HOUSE analyse how users use the site. See Google’s Privacy Policy.

THE CRAFT HOUSE may disclose personal information where:

• required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records;
• THE CRAFT HOUSE has reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or other people;
• THE CRAFT HOUSE has reasonable grounds to believe that the information relates to the breach of an agreement or violation of the law that has been, is being, or is about to be committed;
• it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us;
• it is necessary to enforce or apply our legal agreements, to pursue remedies, or to limit damages to THE CRAFT HOUSE;
• the information is public;
• you have provided consent or with your direction; or
• other reasons allow it or other laws require it. When we are required or permitted to disclose information, we will not disclose more information than is necessary to fulfil the disclosure purpose.

THE CRAFT HOUSE may disclose aggregate or statistical information to our business partners, for public relations purposes, or other purposes.

‘Do Not Track’ notifications.

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.ico.org.uk

How you can access, update or delete your data.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

If you would prefer not to receive further messages from us, then please tell us at hello@thecrafthouseplymouth.co.uk

If you would like to obtain records on the data we hold on you then please request this by email to hello@thecrafthouseplymouth.co.uk

Data Protection Authority.

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK's Information Commissioner’s Office, as noted below:

Security

THE CRAFT HOUSE combines technical and physical safeguards with employee policies and procedures to protect your information. We work to protect your personal information during transmission by using Secure Sockets Layer software, which encrypts the information that you provide online at our website. We will use commercially reasonable efforts to protect your information. We will also continue to assess new technology for protecting information and upgrade our information security systems when appropriate.

Further, we permit only authorised THE CRAFT HOUSE employees to access any personal information. If an employee misuses personal information, we may take disciplinary action, up to and including termination of employment. If any third party individual or organisation misuses personal information, we will take action, up to and including termination of any agreement between THE CRAFT HOUSE and that individual or organisation.

Data Integrity

THE CRAFT HOUSE processes personal information only for the purposes it was originally collected and in accordance with this Privacy Statement. THE CRAFT HOUSE takes commercially reasonable steps to ensure that the personal data is relevant, reliable for its intended use, accurate, complete, and current for the purposes for which it is used. THE CRAFT HOUSE retains information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

THE CRAFT HOUSE may send you relevant marketing communications considered to be of interest based on your profile. We aim to bring you the best offers available. If you would prefer not to receive further messages from us or our carefully selected partners, then please tell us at hello@thecrafthouseplymouth.co.uk

If you would like a copy of the data we hold on you or would like us to delete all your data then please email us at  hello@thecrafthouseplymouth.co.uk

How do we obtain your data:

You have contacted us via our online contact form

You have subscribed to our newsletter

You are a customer who has provided your data via email-phone-letter-in person

Why do we hold data:

We hold your data as you may:

Have contacted us via our contact form for information

You are a customer of THE CRAFT HOUSE

You have subscribed to our newsletter

How long will we hold your data

For no longer than 3 years unless:

We have an ongoing business relationship

Contact Information

If you have questions or concerns related to this Privacy Statement, please contact us by email hello@thecrafthouseplymouth.co.uk

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